Privacy Policy

1. Introduction

Carbonware ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (carbonware.ca) or use our software products.

2. Information We Collect

2.1 Information You Provide

• Purchase Information: When you make a purchase, we collect your email address for license delivery and payment information (processed securely by Stripe).
• Contact Information: If you contact us for support, we collect your name, email, and any information you provide in your message.

2.2 Information Automatically Collected

• Usage Data: We may collect information about how you interact with our website, including pages visited, time spent, and referral sources.
• Device Information: Browser type, operating system, and IP address for security and analytics purposes.

2.3 Software Products

Our software products (CarbonScan Lite, CarbonScan Pro, CarbonForge) run locally on your computer and do not transmit personal data to our servers. System information scanned by our tools remains on your device.

3. How We Use Your Information

We use the information we collect to:

• Process transactions and deliver purchased products
• Send license keys and purchase confirmations
• Provide customer support
• Improve our website and products
• Detect and prevent fraud

4. Information Sharing

We do not sell your personal information. We may share information with:

• Payment Processors: Stripe processes all payments securely. See Stripe's Privacy Policy.
• Email Services: We use Amazon SES to send transactional emails.
• Analytics: We use Google Analytics to understand website usage.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure payment processing through Stripe (PCI compliant)
• Regular security updates and monitoring

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications

7. Cookies

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie settings through your browser.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

• Email: [email protected]
• Discord: discord.gg/Y6XfVHnAjT